PENGO LIMITED WARRANTY

Products manufactured by Pengo wear and are expendable in their function. Wear and tear and occasional breakage must, therefore, be expected.

Pengo products are warranted from defects in material and workmanship for a period of twelve (12) Months from the following:

1. Invoiced Date to the Original Purchaser.
2. First Lease or Rental.
3. A Copy of the Bill of Sale to the End User with proof of purchase (Up to 12 months).

Pengo will either replace or credit the defective part at its option. Any labor and/or material required to remove or install parts is excluded under this limited warranty. Products that have been misused, misapplied, hard-faced, improperly welded, or otherwise installed contrary to instructions and specifications are not covered by this limited warranty.

Pengo reserves the right to make design, specification and price changes without notice, and obligations to the effect of such changes.

Pengo makes no other warranty. All other warranties, whether expressed, implied or statuary, such as warranties of merchantability of fitness for a particular purpose, are hereby excluded and disclaimed to the extent that they exceed the warranties expressly granted in this limited warranty. In no event shall Pengo be liable for consequential or incidental damages, whether direct or indirect, claimed by the customer, and/or any third parties.

PENGO DRIVES LIMITED WARRANTY

NOTE: Pengo drives are not warranted for DTH applications. The DTH application will cause issues with the shaft and hydraulic motor.

All new Pengo products are warranted to be free from defects in material and workmanship, which may cause failure under normal usage and service when used for the purpose intended.

Pengo warrants its gearbox for a period of twenty-four (24) months and twelve (12) months on the hydraulic motor dating from the delivery to the original user. The Pengo warranty covers faulty workmanship and defective parts manufactured by Pengo. The warranty does not extend to transportation cost of parts, nor does it cover consequential loss, damage to hydraulic hoses or ground-engaging parts such as sprockets, digging chain, bearings and teeth.

Pengo equipment must be operated in accordance with the recommended procedures and within the ranges as specified, both on the unit and contained in the operating manual.
 

Any claims under this warranty must be made within fourteen (14) days after the buyer learns of the facts upon which claim is based. All claims not made in writing and not received by Pengo within the time specified above may be deemed waived. Serial number must accompany all claims.

Pengo will not be responsible for or accept any charges for work carried out by any repairs, or for any charges for any spare parts fitted to any Pengo products without written approval from Pengo.

This warranty is void if field repairs have been made to the hydraulic motors, gearboxes and controls without written approval. The complete unit must be available for inspection in its original but alleged failed condition. 

Pengo’s liability for any and all losses and damages to buyer resulting from any cause whatsoever, including Pengo negligence, irrespective of whether such defects are discoverable or latent, shall in no event exceed the purchase price of the particular parts, with respect to which losses or damages are claimed, or, at the discretion of Pengo, the repair or replacement of defective or damaged parts.

Any goods returned to Pengo by the customer under warranty or repair must have all freight charges prepaid for on the customer’s account.

RETURNS AND CLAIMS

1. Pengo reserves the right to determine whether products claimed to be defective shall be inspected by our personnel in the field or returned to the factory. If judged by Pengo to be defective in material or workmanship, the product will be replaced or a credit issued at the option of Pengo.

All returns must follow the ITA Return Material Authorization (RMA) Policy:

Returns Goods Authorization:

• All returns require a Return Material Authorization (RMA) number from Industrial Tools & Attachments prior to return.
• Before returning any item to Industrial Tools & Attachments, call the Technical Service Department at (833) 723-1843 or email us at Technicalservice@sbdinc.com to obtain an RMA number and instructions.
• Any shipment without authorization will be returned to the shipper at their expense.
• The RMA authorization number must be written on the carton, part or attachment and the RMA form included inside the package prior to return.
• RMA’s have a time limit of 30 days from the date of invoice. Failure to request authorization within 30 days may void the RMA and the goods will be returned to the shipper upon receipt, at their expense.

• All items must be in new and sellable condition originally purchased from Industrial Tools & Attachments.
• A copy of the RMA (with instructions) will be emailed to the individual requesting the return.

Note: To be eligible for reimbursement of shipping charges, arrangements must be made with the Technical Service Representative at the time the RMA is issued. All returned shipments are to be sent prepaid. Any shipments sent collect will be refused and returned to the shipper at their expense or scrapped on site.
 

Information required when requesting a Return Material Authorization (RMA):

1. Part numbers to return.
2. Quantities of each part number to return.
3. Industrial Tools & Attachments invoice number with the original purchased price for each item.
4. Contact name, phone number and email address.
5. Industrial Tools & Attachments attachment serial number, if applicable.
6. Industrial Tools & Attachments warranty claim number if RMA is associated with a warranty claim.

Return Authorization Guidelines:

All returns will be assessed a 25% restocking fee, with the exception of the following:

• Duplicate order if Industrial Tools & Attachments is at fault.
• Incorrect information in parts manual or bill of material without notification of change.
• Defective material in items prior to sale.

Non-Returnable Items:

1. Parts from installation kits will not be accepted as separate pieces.
2. Parts from complete tools that have been modified.
3. Seals, O-rings, Diaphragms or rubber components.
4. Non-serviceable items.
5. Parts return rusted, damaged or in poor presentable, non-sellable condition.
6. Used or modified items.
7. Obsolete parts and/or parts not on the current published parts list.
8. Special order or vendor parts not handled in Industrial Tools & Attachments inventory.
9. Consumable items (Grease, Pain, Lubricants, etc.).
10. Goods damaged in shipment through the responsible carrier.
            a. Industrial Tools & Attachments will not negotiate freight/insurance claims with shipping    
                companies on behalf of the end user or the dealer/distributor.

Return of Non-Serviceable Items:

Industrial Tools & Attachments will not accept return items, which are special order or non-standard items. All items returned must be in new condition in the original container or package if possible. Individuals who return non-serviceable items will be contacted and the item(s) will be returned at their expense. If the individual elects not to have the part returned or does not respond to Industrial Tools & Attachments notification within five business days, the items(s) will be scrapped.
 

Return of Hazardous Materials:

Consumable items such as paint, grease and oils are non-returnable. All power units and tools that are powered by gasoline, diesel and batteries must be drained and batteries to be removed and not sent with the unit when shipped.
 

Issue of Credit:

Upon completion of processing return goods, credit will be issued to the Dealers account. All credits and credit memos expire within 180 days of issuance, after such 180-day period, all credits and credit memos will be forfeited. No cash payments will be made to the account holder.